NART-Trouble Ticket Management
Turn Every Issue Into a Clear Path to Resolution
Manage service incidents from customer complaints, partner escalations, and network alarms through a unified ticketing flow.
It unifies ticket intake, workflow automation, SLA tracking, and resolution monitoring so every issue is captured, routed, and resolved efficiently no matter where it originates.
By integrating with fault management, inventory, and monitoring systems, it turns incident handling from a reactive task into a streamlined, traceable, and accountable workflow.
Automated Ticket Lifecycle
Creates, updates, and closes tickets from alarms, complaints, or system events.
Multi-Channel Input
Collects incidents from portals, partner interfaces, and monitoring systems.
Service-Aware Context
Enriches tickets with inventory, topology, and monitoring data.
SLA & Priority Management
Applies priority rules by customer tier, service criticality, and SLA status.
Reporting & Analytics
Shows ticket volumes, resolution trends, SLA compliance, and team performance.
Zero-Touch & AI-Ready Operations
Supports closed-loop assurance with a microservice-based architecture.
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Built on TM Forum Standards, Ready for Autonomous Operations
NART-Trouble Ticket Management aligns with the TM Forum Open Digital Architecture (ODA), supporting Trouble Ticket and Incident Management Open APIs (TMF621).
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